Professionals in today's chaotic world must develop the skills necessary to handle those inevitable situations in which external events intrude upon, and interfere with, the professionals' abilities to make clear and appropriate decisions. These situations of uncertainty can easily deteriorate into crises. If not handled correctly, they also can cause irreversible damage to relationships. In order to be effective in such situations, conflict professionals must possess the capacity to collect, assess and adapt new and changing information. They must also develop their creative capacities and vision to take into account and address the consequences for the future ("the day after"). In addition, professionals must be proficient in tackling challenging conversations. Using the most contemporary tools and methodologies for creative problem solving, students will develop the skills needed for making good decisions in a chaotic reality. Mastering these skills offers the possibility of negotiation success even when your negotiating partners do not share your aspiration to collaborate.Students who completed Challenging Conversations (1 cr.) and/or Decision Making in a Chaotic Reality (2 credits) will be precluded from taking this course. Grading: Credits: Offered:
